Privacy Policy

1. Who We Are

Illyrian Digital ("we", "us", or "our") is a full-service digital agency providing web design, custom development, SEO, and digital growth services. Our website is located at www.illyrian.digital.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or contact us through any channel. Please read it carefully. If you disagree with its terms, please discontinue use of our site.

2. Information We Collect

We may collect the following categories of personal information:

• Contact form data — your full name, email address, phone number, and any project details you submit via our contact form.
• Communication data — emails, messages, or enquiries you send us directly.
• Usage data — anonymised information about how you interact with our website, including pages visited, time on site, and referring URLs, collected through analytics tools.
• Device & browser data — IP address, browser type, operating system, and device identifiers collected automatically when you access our site.

We do not collect sensitive personal data (such as financial details, health information, or government identification numbers) through this website.

3. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide the services you request.
• Send you a tailored proposal or project brief in response to your contact form submission.
• Communicate project updates, invoices, and ongoing support correspondence.
• Analyse website usage to improve our content and user experience.
• Comply with applicable legal obligations.

We will never sell, rent, or trade your personal information to third parties for their own marketing purposes.

4. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA) or Kosovo, we process your personal data under the following legal bases:

• Contractual necessity — processing required to fulfil a contract with you or take pre-contractual steps at your request.
• Legitimate interests — improving our website and responding to inbound enquiries, where your rights do not override our interests.
• Consent — where you have expressly opted in to receive marketing communications.
• Legal obligation — where processing is required to comply with applicable law.

5. How We Store and Protect Your Data

Your information is stored securely using industry-standard practices. Contact form submissions are transmitted directly to our business email inbox and are not stored on external servers operated by us. We take reasonable technical and organisational measures to prevent unauthorised access, loss, or misuse of your data.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee its absolute security.

6. Third-Party Services

We may use the following third-party services that could process your data on our behalf:

• Google Fonts — serves web fonts from Google's CDN. Google may log requests. See Google's Privacy Policy.
• Analytics tools — we may use anonymised analytics (e.g. Google Analytics or similar) to understand website traffic. Data is aggregated and not personally identifiable.
• WhatsApp Business — if you contact us via our WhatsApp link, your data is processed subject to WhatsApp's Privacy Policy.

We ensure that any third-party processors we engage provide sufficient guarantees to implement appropriate data protection measures.

7. Cookies

Our website may use essential cookies to ensure basic functionality and performance. We do not currently use tracking or advertising cookies. If we introduce non-essential cookies in the future, we will update this policy and obtain your consent where required.

You can control and delete cookies through your browser settings. Disabling cookies may affect certain features of the site.

8. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Enquiry and project correspondence is typically retained for up to 5 years for business record-keeping purposes, after which it is securely deleted.

9. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your personal data ("right to be forgotten").
• Object to or restrict our processing of your data.
• Request data portability in a machine-readable format.
• Withdraw consent at any time, where processing is based on consent.
• Lodge a complaint with your local data protection authority.

To exercise any of these rights, please contact us at the address below.

10. Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any external sites you visit.

11. Children's Privacy

Our services are not directed at individuals under the age of 16. We do not knowingly collect personal data from children. If you believe a child has submitted personal information to us, please contact us and we will delete it promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The "Last updated" date at the top of this page will reflect any revisions. Continued use of our website after changes are posted constitutes acceptance of the updated policy.

13. Contact Us